- HOW CAN I BUY?
The process has never been easier! Navigate to our website using the main menu until you find what you want. The description next to each product is detailed, and the photo will help you understand the fitting of the product. When deciding the product you want to buy, please choose size and color and click ‘ADD TO CART’ ‘. Into your shopping cart, which is on the top right of the screen, you can check the products you have chosen and remove, change quantity, size, etc., before proceeding to the checkout process. At this point you receive an email from us informing you that your order has been correctly completed . You also receive an email at the time we deliver the parcel to the carrier.
- HOW TO FIND MY SIZE:
Next to each product there is a size guide which you can consult to find the correct size for you. The products ONE SIZE cover sizes from SMALL to LARGE. The jewels are all ONE SIZE, except rings. In that case, you can find the correct size according to size guide of rings.
- WHAT’S WISH LIST?
Creating your personal account in CATEWALK.GR, by signing up, you can add your favorite products on your wish list. In that way you can return at any time, see the list and buy whatever you want.
- THE PRODUCT I WANT TO BUY IS NOT AVAILABLE. WHAT SHOULD I DO?
In case the product you want to buy is not available (SOLD OUT), you can contact us at email@example.com informing us about the code and size of the product you are interested. We will inform you as soon as possible whether the product will be back in stock. Otherwise we will propose you another product that you may be interested.
- WHAT ARE THE PAYMENT METHODS?
There are four (4) methods of payment to choose the one you prefer :
- Method COD (cash on delivery to the employee of the courier company – ONLY FOR GREECE & CYPRUS)
- By credit / debit card (fill in all the required fields you are asked on the secure form of the bank)
- Through PayPal (used worldwide for secure transactions over the Internet)
- Bank deposit [ALPHA BANK, EUROBANK] (The deposit should be completed within 3 working days, otherwise the order will be canceled automatically. Any bank fees charged to the client)
- WHAT’S THE METHOD OF THE SHIPMENT?
Your order will be sent by courier (GENIKI TAXYDROMIKH) to the address you declare when placing the order. The estimated delivery time is 3-5 working days for Greece and Cyprus. For orders abroad, which will be sent by mail (ELTA), the estimated time is 5-15 days in Europe and 10-30 days for the rest of the world.
The charge transport is calculated and proposed on the order form depending on the country and region where you are.
The service of COD is FREE for deliveries in Greece & in Cyprus.
For orders within Greece over 60 € the shipping is free.
For orders within Cyprus over 120 € the shipping is free.
- HOW CAN I RETURN A PRODUCT?
Firstly, please fill in the return form you find here.
Returns are accepted at the time of 10 working days from the delivery date and the product should be in perfect condition with all the packaging.
You should call the cooperating courier company (GENIKI TAXYDROMIKH) and return the parcel according to the instructions you found in the return form. Shipping costs in case of return are covered by the company and not the client.
Discount products are not refundable.
- IS VAT INCLUDED IN PRICES;
Prices displayed next to the products include VAT. They are the final prices of the products. For some parts of Greece which apply reduced VAT rates and in case you need an invoice for your order, the product price is lower than indicated because of the reduced VAT.
- WHY SHOULD I BECOME A MEMBER / SUBSCRIBE TO NEWSLETTER?
By becoming a member in CATEWALK.GR, you fill in the information necessary for the shipping. So in a future order you don’t have to fill again all the information necessary for our communication. The data you enter when you register on our site are used ONLY for the correct delivery process.
By registering your NEWSLETTER you have the opportunity to be automatically informed about our offers, discounts, contests, the fashion n style tips in our blog and much more interesting information.
- I FORGOT MY PASSWORD, WHAT SHOULD I DO?
In the entry form, below the password field, click “I don’t remember my password.” Then fill in your email address and we send you the password immediately.
- HOW CAN I CONTACT YOU?
We reply within an hour.
Contact Number: 210-5710037
Or you can visit our showroom in 66 Dodekanisou Str, at Peristeri.